Recipients
Expecting us to deliver to you? Here are some common questions.
- How do I track my parcel?
- How do I update my delivery instructions?
- How do I update my contact information?
- How do I change my address?
- How do I reschedule my order to another day?
- Why was my parcel left delivered to my neighbour?
- When will my parcel be delivered?
- Can I change the time of my delivery?
- It looks like you’ve attempted my delivery and need to try again. What happens now?
- Why is my tracking page not updating?
- My parcel was delivered to the wrong address. What do I do now?
- My parcel was left unattended and I can’t locate it. What do I do now?
- I have only received part of my order
- I'm expecting a parcel, but I haven't received an email or a text message — what do I do?
- Where do I find the delivery instructions?
- What do the different tracking events mean?
- Where can I find my delivery photos and delivery notes?