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  2. Recipients

Recipients

Expecting us to deliver to you? Here are some common questions.

  • How do I track my parcel?
  • How do I update my delivery instructions?
  • How do I update my contact information?
  • How do I change my address?
  • How do I reschedule my order to another day?
  • Why was my parcel left delivered to my neighbour?
  • When will my parcel be delivered?
  • Can I change the time of my delivery?
  • It looks like you’ve attempted my delivery and need to try again. What happens now?
  • Why is my tracking page not updating?
  • My parcel was delivered to the wrong address. What do I do now?
  • My parcel was left unattended and I can’t locate it. What do I do now?
  • I have only received part of my order
  • I'm expecting a parcel, but I haven't received an email or a text message — what do I do?
  • Where do I find the delivery instructions?
  • What do the different tracking events mean?
  • Where can I find my delivery photos and delivery notes?

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