Haven't received your Tracking ID yet?
If you haven't received an email or text from us regarding your delivery, please try the following:
Check your contact details: Double-check your original order confirmation from the retailer to make sure your email and phone number are correct.
Check your spam folder: Have a quick look in your junk or spam folders in case our message was filtered there by mistake.
We might not have it yet: If you still don't see a message from us, it usually means we just haven't received your parcel from the retailer yet. We will send you an update as soon as we do!
Still need help? If you believe we should have received your parcel by now, we are happy to look into it. Please get in touch with us via this link and our team will investigate it for you. Make sure to have your full name and postcode ready to share so we can sort this out in no time!