We’re sorry we missed you!
No need to worry! We will automatically reattempt delivery tomorrow. If you aren't in, we will try leaving your parcel with a neighbour.
Update your delivery preferences
You can easily manage your delivery by visiting the 'Delivery preferences' section on your tracking page. From there, you can:
Reschedule your delivery to a day of your choice
Add specific delivery instructions for our drivers
Designate a safe place to leave your parcel
"But I was at home!"
We are very sorry to hear your parcel didn’t make it to you. Our delivery team is trained to follow a strict protocol: knock or ring the doorbell, call your mobile, and finally, try a neighbour. If this didn't happen, please contact our customer support team via this link and we will be happy to investigate and help resolve the situation.