We’re sorry we missed you! No need to worry, we will automatically reattempt the delivery of your parcel tomorrow and if you are not in, we will try one of your neighbours.
You also have the option to reschedule your delivery to a day of your choice, add delivery instructions, or designate a safe-place. Find these services and more on your tracking page by using the 'Delivery preferences' section.
'I was at home the whole time, help!'
Oh no! We are very sorry to hear your parcel didn’t make it to you. Our delivery team is trained to follow the HIVED delivery protocol; to knock or ring the doorbell, give your mobile a ring and finally to try delivering to one of your neighbours. Please reach out to our customer service team via one of these channels to inform them about the situation and we'll be happy to help.