How to reschedule your delivery
To change the delivery date of your parcel, please use your HIVED tracking page (you can access this via any of the email updates you have received from us).
To pick a new date:
Open your tracking page and scroll to the ‘Delivery preferences’ section.
Click the arrow next to 'Reschedule'.
Select a new delivery date from the available options and save your changes. Your tracking page will update immediately.
Important note for perishable parcels: To ensure your items arrive fresh, perishable parcels cannot be rescheduled. If you know you won't be in to receive a perishable delivery, please use the 'Delivery preferences' section to add delivery instructions designating a safe place or a specific neighbour to accept it for you.