To update your parcel’s delivery instructions, please go to your parcel’s tracking page linked here, also available in our email updates. Here you can click use the 'Delivery preferences’ panel to add instructions by clicking the arrow next to 'Delivery instructions' and selecting from the delivery instructions options:
- ‘Deliver to a safe place’
- ‘Deliver to a neighbour’
You can then add further information to assist our HIVED delivery team member to deliver your parcel successfully.
If you would like to save you preferences for all future deliveries to that address, just use the toggle labelled "Save for future orders" and then save your changes!
Select safe place or neighbour: Select from options: Add further information: