Your request will be directed to the HIVED Customer Support team, who are available 9am–7pm, 7 days a week. During these hours, they typically respond within 30 minutes, if not sooner. If you contact us outside these hours, the team will respond first thing the following morning. To ensure we receive your message, you must verify your email address. Please check your inbox and spam folder for a verification link. Once verified, you’ll receive a confirmation email. If you forgot your tracking ID or need to add additional details, simply reply directly to the confirmation email. Please do not submit multiple tickets, as this will not speed up the response time. Keeping all information within a single email thread helps the team assist you as quickly as possible.