We're so sorry to hear you can't find your parcel! To help resolve this as quickly as possible, please follow these steps:
1. Check the delivery notes
Review your tracking link. The driver could have added important information to help you locate exactly where they left your parcel.
2. Check your surroundings
Please check with your neighbours, building manager, or other members of your household. It is very common for someone else to accept a package or bring it inside on your behalf for safekeeping.
3. Contact Support
If you've checked the delivery notes, asked around, and still can't locate your parcel, we are ready to help. Please submit a request on this link and our customer support team will get back to you with the next steps to resolve the issue.