We are sorry to hear your parcel was delivered to the wrong location. While we always aim to get things right the first time, we are here to help when things go wrong. To resolve this quickly, please follow these steps:
Check the delivery notes and photos: Please check your delivery email or tracking page. If we couldn't reach you at home, we may have safely left the parcel with a neighbour or at a nearby address.
Check with your neighbour: If the photo or note points to a nearby address, we recommend popping over to see if they have your parcel safe and sound.
Contact Support: If you don't recognise the address in the photos at all, or if the delivery note is unhelpful, please get in touch with us via this link. Our team will investigate immediately and assist you with the next steps.