We’re sorry to hear your parcel was delivered to the wrong address — we aim to always get things right the first time, but we’re also here to help should anything go wrong, such as a delivery to the wrong place.
Let’s get to tackling the problem quickly. First things first, please reach out to our customer service team immediately via any of these channels to speak directly to a member of our team. From there, our team will investigate and be able to support you in next steps.
If your parcel has been delivered to a nearby neighbour, this means our delivery team tried your address first and couldn't reach anyone. If that’s the case, we recommend also checking with the neighbour to see if they have your parcel safe and sound. You can refer to the delivery notes and photos in your email from HIVED or on your tracking page for an exact delivery location.
Otherwise, please reach out to our team following the steps above and we are here to help.