Missing a parcel or an item?
If you are missing a parcel
If you are expecting multiple parcels and have only received one so far, please check the individual tracking IDs for each package to see the most updated status. If you still need assistance, our team is available to help you via this link.
If you are missing items from inside your parcel
If your package has arrived but you are missing item(s) from inside the parcel, please reach out directly to the retailer you ordered from.
Please note: As the delivery partner, we cannot issue refunds or send replacements from our end.