Lottie
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Recent activity by Lottie-
When will my parcel be delivered?
If you're looking for an update, our team are here to help within minutes! The best way to contact us is by clicking the yellow chat bubble. Please have your delivery postcode, full name and...
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Can I change the time of my delivery?
When your parcel is out for delivery, we’ll send you an SMS and email with a link to live tracking. While we cannot change the timings of HIVED deliveries or guarantee specific time slots, the live...
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It looks like you’ve attempted my delivery and need to try again. What happens now?
We’re sorry we missed you! No need to worry, we will automatically reattempt the delivery of your parcel tomorrow and if you are not in, we will try one of your neighbours. You also have the opti...
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Why is my tracking page not updating?
If your tracking page is not updating, this probably means your parcel is not yet out for delivery. When your parcel goes out for delivery, you will receive an automatic email update and SMS to not...
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My parcel was delivered to the wrong address. What do I do now?
We’re sorry to hear your parcel was delivered to the wrong address — we aim to always get things right the first time, but we’re also here to help should anything go wrong, such as a delivery to th...
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My parcel was left unattended and I can’t locate it. What do I do now?
Oh no! We are sorry to hear you can’t locate your parcel. First things first, please reach out to our customer service team via any of these channels, if you haven’t already been in contact with th...
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I have only received part of my order
If you are expecting multiple parcels and only received one of them so far, you can reach out to us via the live chat bubble on our website or your recipient tracking page to speak directly to a m...
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Where do I find the delivery instructions?
You should have received an email to say we’ve collected your parcel. To view your delivery info/instructions, click the yellow button in the email labelled 'Add delivery preferences' and you'll be...