Lottie
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Recent activity by Lottie-
I want to start shipping with HIVED. How do I get in touch?
Thanks for your interest in HIVED as a potential delivery provider! Please reach out to our team by filling out this form.Please note that any queries related to parcels you are receiving from HIVE...
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How do I track my parcel?
Your tracking page can be accessed via the email updates from HIVED or via this link. If you haven’t received an email from us yet, don’t worry — you will as soon as we have collected your parcel ...
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Our delivery protocol
At HIVED, we're building the best delivery experience possible. Extra care is taken when attempting to deliver every parcel to ensure customer expectations are met first-time, every time. De...
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How do I update my delivery instructions?
To update your parcel’s delivery instructions, please go to your parcel’s tracking page linked here, also available in our email updates. Here you can click use the 'Delivery preferences’ panel to...
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I'm expecting a HIVED delivery. How do I get in touch?
Need our help? Not to worry, you can reach our HIVED Customer Support team directly through the live chat bubble on this page.Live chat is the quickest way to speak with us. Click the yellow circle...
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I already ship with HIVED. How do I get in touch?
If you need help straight away, you can reach out to a member of our HIVED Customer Support team via live chat by clicking the yellow bubble in the bottom corner of this page. Alternatively, please...
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How do I update my contact information?
In order to change your contact information, please get in touch with our HIVED Customer Support team. We can update your contact information at any time in order to communicate with you at the cor...
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How do I change my address?
In order to change your delivery address, please reach out to our customer service team via one of these channels. As long as your updated address is within HIVED’s coverage area (inside the M25 a...
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How do I reschedule my order to another day?
To reschedule the delivery date of your parcel, please head over to your parcel’s HIVED tracking page linked here. You will also be able to access this page via the email updates you have received ...
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Why was my parcel left delivered to my neighbour?
A key edge of HIVED’s delivery service is that if you are not in, we won’t leave you hanging on for another day unless we absolutely have to. Should this be the case, we will try to deliver to one...