Need our help? Not to worry, you can reach our HIVED Customer Support team directly through the live chat bubble on this page.
- Live chat is the quickest way to speak with us. Click the yellow circle in the bottom corner of your screen to start a conversation with a real member of our Customer Support team. During our opening hours, we’ll always aim to be available, though at peak moments the live chat option may be temporarily switched off while our team handles active queries.
- When live chat is unavailable or you contact us outside our hours, you can submit a web form through the same chat bubble. Just open the bubble and follow the prompts to leave your details and a description of your issue. This is the only place the form is accessible, and it ensures your request goes straight to the right team.
Our Customer Support team is available between 9am and 8pm, seven days a week. If you submit a form outside these hours, we’ll pick it up first thing the next morning.