At HIVED, we're building the best delivery experience possible. Extra care is taken when attempting to deliver every parcel to ensure customer expectations are met first-time, every time.
Delivery communication:
Recipients receive three messages from HIVED:
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Firstly, when we have collected the parcel from the sender
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Then on the day of delivery, with their 2-hour delivery window and access to live tracking
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Finally, when the delivery has been attempted
Throughout this journey, in-flight options available on our tracking page allow customers to add instructions, change their delivery date, update their safe place or get in touch with our support team.
Delivery protocol:
Our delivery team are dedicated to providing a best-in-class delivery experience. They are trained to find difficult addresses, assisted by our software which enables them to be more precise when locating addresses — even in complex apartment blocks!
Our delivery attempts follow this order:
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First, delivery direct to then recipient is attempted
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Then we'll check delivery instructions for a preferred safe place or neighbour
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If none are provided we'll get in touch with the recipient via phone to check their preferences
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Second re-delivery attempt
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Third re-delivery attempt
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Return to sender
We contact the recipient via email prior to delivery to determine their delivery preferences or by phone on the day. If support is required along the way, customers can get in touch with us and will receive a response in less than 5 minutes via our website chat bubble during our operating hours, 9am to 8pm.