Romane Maire
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Activity overview
Latest activity by Romane Maire-
Romane Maire created an article,
I'm expecting a parcel, but I haven't received an email or a text message — what do I do?
We're so sorry about this! Please contact our team via our live chat bubble or at support@hived.space, and we'll sort this out in no time. Make sure to have your full name and postcode ready to sha...
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Romane Maire created an article,
What do the different tracking events mean?
Collected: We have collected your parcel (we’ll deliver it soon!). Arrived at depot: This is the halfway mark! Your parcel is now in the safe hands of our HIVED sortation team. Next step: Ou...
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Romane Maire created an article,
Where can I find my delivery photos and delivery notes?
To find your delivery photos and delivery notes, please check the email from HIVED saying your parcel has been delivered. The black button labelled 'View delivery' in that email will have all the ...
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Romane Maire created an article,
How do I pay for my deliveries with HIVED?
It's super easy; we send you an invoice for all the completed deliveries at the end of each month.
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Romane Maire created an article,
If I am a sender, do I need to drop the parcels off somewhere for HIVED to deliver?
No, HIVED will collect your parcels from your premises at no extra cost, with 100% electric vehicles.
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Romane Maire created an article,
When does HIVED collect parcels I want to send?
If you're sending your orders every day, we'll see you then — same time, same place! We'll arrange a collection time with you in advance. When we're less than 1 hour away, we'll send you a no...
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Romane Maire created an article,
We send our parcels from outside of London — can I still use HIVED?
Of course, you can! We collect nationwide for high-volume senders with our 100% electric fleet. Get in touch with our team via the chat bubble to find out how this works. Don’t worry; you’ll get a...
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Romane Maire created an article,
I ship nationwide, but I also want to use HIVED; how does that work?
It's super easy! Our integration (whether that be via Shopify, API, Metapack, etc.) seamlessly separates all orders in a delivery area from those that aren't. Whichever platform you use, you will q...
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Romane Maire created an article,
Who do my customers contact for delivery support?
We’re here to help and make it as easy as possible. If there are any questions about the delivery, please ask your customers to contact us via the chat bubble on our website or email us at support@...
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Romane Maire created an article,
Does HIVED only deliver the last mile?
No, HIVED looks after the entire delivery journey from the warehouse/collection location to your customer's doorstep (including bulk collections). We will use our electric vans or eHGVs to collect ...